FAQs

Here are a few of our FAQs

When will my new mobility scooter be delivered?

Your new mobility scooter can be delivered as soon as the next day, if you so choose. Once you place your order, someone from our experienced customer service team will call you to arrange delivery at a time to suit you.

How will my new mobility scooter be delivered?

We deliver all our mobility scooters fully built, fully charged and ready to use. We unpack them in our warehouse to save you having unnecessary packaging to get rid of. Our mobility expert who delivers the product will talk you through your new mobility scooter and show you how to use it safely.

What aftercare do you offer?

All mobility products come with 12 months parts and labour  warranty. This covers everything on the products for faults that may occur. We also provide 3 months insurance to cover against theft, fire and accidental damage. There are 2 other aftercare packages to choose from at en extra cost. Please see our aftercare page for other options available to you.

How do I service my new mobility scooter?

Contact our head office 12 months after your purchase date and we will book your service for you.

Do I need to Tax my new mobility scooter?

Class 3 mobility scooters need to be registered with the DVLA. You will receive tax information in your welcome pack upon purchase of your new mobility scooter.